Shipping policy
Every order is sent from London.
UK delivery
Every UK order is sent by Express delivery, free of charge, with no minimum spend.
International delivery
We deliver to the destinations below by Express International. Orders over £350 are delivered free of charge to every destination.
| Destination | Delivery charge |
|---|---|
| United States, Canada | £18 |
| Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland | £20 |
| Australia, New Zealand | £22 |
| Japan | £22 |
| Hong Kong, India, Israel, Malaysia, Singapore, South Korea, United Arab Emirates | £24 |
If your country is not listed, we are unable to deliver there at present.
Duties and import taxes
Orders delivered outside the UK may be subject to import duties, taxes and carrier handling fees set by the destination country. Unless they are charged at our checkout, these are payable by you, usually to the carrier before delivery. We include the correct customs paperwork with every international order, but customs clearance times are outside our control.
If you choose not to pay import charges, the parcel will usually be returned to us. Once it arrives, we will refund you under our returns policy.
Tracking your order
We will email you when your order is dispatched. You can also follow your order from your account.
If a delivery goes wrong
Your order is our responsibility until it reaches you. If it is lost or arrives damaged, please email info@whitelondonclothing.com with your order number and we will arrange a replacement or a full refund.
Please check your delivery address carefully at checkout. A parcel may be returned to us because the address was incomplete or incorrect, or because it was not collected from the carrier. If so, we will contact you. We can send it again, in which case the redelivery charge is yours. Alternatively, we can cancel your order and refund you under our returns policy.
Returns
You have 14 days from the day your order arrives to tell us you would like to return something, and a further 14 days to send it back. See our Returns and refunds policy for details.
Questions
For anything about delivery, email info@whitelondonclothing.com.