Terms & Conditions
COPYRIGHT NOTICE
All copy, images, and product photography featured on this website are the exclusive property of White London and are protected by copyright laws. Unauthorised use, reproduction, or distribution of these materials for any purpose, including the sale of counterfeit goods, is strictly prohibited without express written permission. Violators may be subject to legal action. For enquiries regarding the use of our images, please contact us at info@whitelondonclothing.com.
SECURITY
To protect your personal information, our website and checkout use SSL encryption for information passed between your browser and our site. When placing an order, you can check that the connection is secure by clicking the padlock icon in your browser’s address bar.
DISCLAIMER
White London store's ambition is for the website to always be up and running, however White London store cannot guarantee this. White London store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the White London store can differ from their actual colours. White London store cannot be held responsible for any such discrepancy.
PRICE CHANGES
White London store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
PAYMENT
We accept the payment methods shown at checkout. All payments are processed through Shopify’s encrypted checkout.
SHIPPING CHARGES
UK delivery is complimentary. International delivery charges are shown at checkout and in our Shipping policy.
RETURNS AND REFUNDS
You may cancel your order within 14 days of the day you receive it, and you then have a further 14 days to send the items back. Full details are in our Returns policy. This does not affect your statutory rights.
IMPORT DUTIES AND TAXES
Orders delivered outside the UK may be subject to import duties and taxes. Who pays them, and when, is set out in our Shipping policy.
CURRENCIES
White London store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.
UNCOLLECTED PACKAGES
If a parcel is not collected and is returned to us, any redelivery charge is payable by you. See our Shipping policy.
DISCOUNT CODES
White London reserves the right to exclude certain items, and all sale items, from discount codes.
CONTACT US
If you have any questions, please contact our customer service team at info@whitelondonclothing.com.
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team at info@whitelondonclothing.com, stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.