All copy, images, and product photography featured on this website are the exclusive property of White London and are protected by copyright laws. Unauthorized use, reproduction, or distribution of these materials for any purpose, including the sale of counterfeit goods, is strictly prohibited without express written permission. Violators may be subject to legal action. For inquiries regarding the use of our images, please contact us at info@whitelondonclothing.com
SECURITY
Security for the safety of your personal information, White London store uses STRIPE PAYMENT GATEWAY / SSL Certificates to encrypt information passed to and from the website during registration and checkout. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser window when SSL is activated.
DISCLAIMER
White London store's ambition is for the website to always be up and running, however White London store cannot guarantee this. White London store cannot guarantee that all the products shown are available at the time you place your order. In the event the product you order is no longer available you will be contacted by e-mail shortly after placing your order.
Due to the colour settings of your computer, the colours of the products shown in the pictures in the White London store can differ from their actual colours. White London store cannot be held responsible for any such discrepancy.
PRICE CHANGES
White London store reserves the right to change prices of the products sold. The prices of the products will, during the time of placing an order, be valid throughout that specific process.
PAYMENT
The White London store accepts payment by VISA / MasterCard / American Express / Euro Card. The full payment is charged when the package is dispatched. Credit card payment is made with our partner STRIPE. All transactions are encrypted and 100% secure. We also accept PayPal.
SHIPPING CHARGES
Shipping charges will be added to your order. Please view the White London store shipping rates for information on your specific shipping charge.
IMPORT DUTY
IMPORT DUTY EU & US
For orders shipped to the EU and the US, we send them with duty paid (DDP - Delivered Duty Paid), meaning there are no extra charges for import duties or VAT upon delivery.
For orders shipped outside the UK, EU, and US, this may trigger a customs inspection, depending on the destination country’s regulations. We always provide the correct paperwork with your order. However, customs authorities may apply import duties, VAT, or other charges, which are beyond our control.
We cannot guarantee how long customs clearance will take, as this varies by country. Please note that you are responsible for paying any applicable import charges imposed by your local customs authorities.
NON EU & US IMPORT DUTY
Please note that the customers will always be responsible for paying any import bills they may receive.
In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.
When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.
CURRENCIES
White London store cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the EUR, USD or GBP into any other currency.
UNCOLLECTED PACKAGES
White London store will, not pay shipping costs for uncollected packages.
DISCOUNT CODES
White London extends the right to refuse discount codes on certain items as well as all sale items.
CONTACT US
If you have any questions please contact the customer service at info@whitelondonclothing.com
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about our service, so that we can improve what we are doing. We aim to deal with any problems quickly and fairly. If you have reason to complain about our service, please email our Customer Services Team stating clearly that you are making a complaint. Our aim is to respond to your complaint within a few working days, either resolving the complaint, or with a timescale for resolution.
info@whitelondon.com
PLEASE DO NOT RETURN ANY ITEMS TO OR USE THIS AS A CONTACT ADDRESS.
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