Refund policy

If a piece is not right for you, you can return it. This policy explains your right to cancel, how to send items back and how we refund you. It applies to full-price and sale items alike.

Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you, or someone you nominate, receive it. If your order arrives in more than one parcel, the 14 days run from the day the last parcel arrives. You can also cancel at any time before your order arrives.

Once you have told us you are cancelling, you have a further 14 days to send the items back to us.

How to return

  • Sign in to your account at www.whitelondonclothing.com/account, open your order and request a return.
  • Select the items you are returning. You are welcome to tell us why, but you do not have to.
  • We will email to confirm we have received your request, then send your return instructions.
  • Pack the items securely and send them within 14 days of requesting your return. Please keep your proof of postage.

If you prefer, you can cancel by emailing info@whitelondonclothing.com with your name, order number and the items you are returning, or by sending us the cancellation form at the end of this policy. You do not have to use the form.

If your order has not yet been dispatched, email us and we will cancel it and refund you in full. If you are returning items from more than one order, please request a separate return for each order.

Return postage

If you are returning items from outside the UK, the cost of sending them back is yours. Please use a tracked service, keep your proof of postage, and declare the parcel as returned goods, quoting your order number, on the customs form.

Your return instructions include the address to send your parcel to.

If an item is faulty, or is not what you ordered, we cover the cost of returning it. See “Faulty or incorrect items” below.

Condition of returned items

Please return items unworn, unwashed and with their original tags attached, in their original packaging where possible. You are welcome to try pieces on as you would in a shop.

If an item has been handled beyond that (for example worn, washed or marked, or with its tags removed) and its value is reduced as a result, we may deduct the loss in value from your refund.

Refunds

We refund the items you return without undue delay. We will refund you within 14 days of the day we receive them back, or within 14 days of the day you send us proof of postage, whichever is sooner.

If you return your whole order, we also refund the original delivery charge.

Refunds go to your original payment method, unless you expressly agree otherwise. We do not charge a fee for refunds. Any duties or taxes charged at our checkout are refunded with your order. Import charges you paid to a carrier or customs authority on delivery were not paid to us, so we cannot refund them; you may be able to reclaim them from your local customs authority.

Faulty or incorrect items

If an item is faulty, not as described or not what you ordered, please email info@whitelondonclothing.com with your order number and, where you can, a photograph of the issue. These rights are separate from your 14-day right to cancel, and the condition requests above do not apply.

Under the Consumer Rights Act 2015:

  • within 30 days of delivery, you can reject the item for a full refund
  • after that, or if you prefer, you can ask us to repair or replace it at no cost to you; if that is not possible or does not solve the problem, you can ask for a price reduction or a refund
  • a fault that appears within six months of delivery is presumed to have been present on delivery, unless we can show otherwise

We cover the reasonable cost of returning faulty or incorrect items. Once we agree that a refund is due, we will pay it within 14 days.

Christmas returns 2026

Orders placed between 1 and 24 December 2026 can be returned until 14 January 2027. Please request your return by 14 January 2027 and send the items back within 14 days of doing so. If your 14-day right to cancel ends later, the later date applies. If the return option no longer appears in your account, please email us.

Items bought in our Black Friday sale are not covered by this extended period. Your 14-day right to cancel still applies to them.

Cancellation form

If you would like to cancel in writing, copy and complete the form below and send it to us. You do not have to use it.

  • To: White London, info@whitelondonclothing.com
  • I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods:
  • Ordered on* / received on*:
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

* Delete as appropriate.

Questions

For anything about returns or refunds, email info@whitelondonclothing.com.

This does not affect your statutory rights.